Tuesday, July 7, 2020
Account Login

Forgot Password ?

Need a Login Minimize

Not sure if you are set up with a user name and password:

  1. Try logging in with your first initial and last name.
  2. Use the Forgot Password option at the bottom of the login screen to have your password e-mailed to you.
  3. If this option does not work, e-mail vol@truevalue.com



Admin(s) are responsible for providing and maintaining access within VOL.  Not sure of your Admin(s)?  Please fill out the respective form below to be provided a list of Admin(s) for your account.  


Vendor Admin Form


Sales Rep Admin Form

Report Announcement Minimize

Dear Valued Vendor,

We have retired GMROI and Stock Status reporting on VOL for the time being as the information is being reviewed. Similar information may be found in other reports in the workbench.  If you have any questions please reach out to Azadeh Ebrahimi: Azadeh.Ebrahimi@truevalue.com.

True Value News Minimize
News thumbnail Scorecard Update

June 2020 supplier performance scorecard and non-compliance charges are now finalized and posted under Scorecard on the blue ribbon. Prior to True Value processing the MSC performance debit invoice, you have until August 6, 2020 to review the proposed performance charges.

If you wish to appeal any charges, contact either your Inventory Planner or the Supplier Performance team at  scorecard@truevalue.com.

The 30-day period to appeal non-compliance charges will be enforced!

To view your performance scorecard and proposed non-compliance charges, please go to

Monthly Scorecard and select your vendor number.

The Financial Scorecard may be found under Inventory>Retail Workbench>Scorecard. The financial scorecard provides metrics to aid in the planning of True Value demand and is refreshed on the 10th  of each month. For more information about this report click here.

Thank you for your continued support of our performance standards.


 Attention Internet Explorer Version 8 & Higher Users: 

To receive the best experience using our new Vendors On Line (VOL) you may need to activate your browser’s compatibility mode, especially when using E-Invoice/E-ASN and Market pages. 

After you log in:

  •  Locate your URL address line (usually near the top of the browser page).
  • Select the icon that looks like a document torn in half immediately to the right.
  • Reveiw the Trouble Shooting Guide for additional tips.

VMD is compatible with IE versions 9, 10 & 11, Microsoft Edge and Google Chrome.

 If you need further assistance, please email vol@truevalue.com.

UPS & FedEx Shipments into the True Value RDCs Minimize

Vendors with Collect Freight terms:

  • Any shipment routed via FedEx by Schneider must be shipped prepaid into the True Value RDC. The FedEx Ground or UPS Ground shipping charges should be added as a line item on your invoice to True Value. The following criteria must be adhered to:

o    The charges to True Value should not exceed $100 per shipment.

If the charges will exceed this amount, the supplier is responsible for contacting Schneider at 920-592-4288 for alternate routing instructions.

o    The shipment must be 10 cartons or less.

-  Small cartons can be master packed but must be indicated on the carton.  

  Vendors with Prepaid Freight terms:

  • All FedEx or UPS shipments should be shipped prepaid.

o    The shipment must be 10 cartons or less.

-  Small cartons can be master packed but must be indicated on the carton.

 Regardless of your freight terms, any shipment sent collect via FedEx or UPS into the True Value RDC will be subject to a financial penalty.

Copyright 2015 by True Value Company Privacy StatementTerms Of Use