To all our valued vendor partners—thank you for your continued support of True Value as we’ve transitioned to new company ownership, stabilized operations, and reestablished key programs designed to help you and our stores succeed.

As part of this process, we previously paused our Vendor Scorecarding and Compliance Fine program. To further support you during this period of change, we are extending that pause through August 2025 while we collaborate with Do it Best to build a unified, best-in-class vendor compliance program.

We anticipate launching this new and improved program on September 1, 2025, and we’ll be sharing more details in the coming months.

In the meantime, we ask that you continue to follow all current compliance expectations. While we are working toward a unified approach, timely, complete, and accurate shipments remain critical to supporting our stores and customers. Your ongoing commitment to these standards is essential.

If you have any questions, please don’t hesitate to contact your True Value partner. We appreciate your partnership and look forward to our continued success together.

Thank you for your continued partnership, and we're pleased to share we have key updates on your top administrative questions for doing business with True Value. Below, you’ll find details on invoice submission and payment status checks, how to contact True Value Shared Services, sales and use tax certificates, and our W9.

Vendor Invoice Submission & Payment Status Notification

Please share this information with anyone on your team who needs it, and please reach out to your True Value partner with any questions or to manage your contact information.