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News thumbnail Vendor Performance Scorecard Update

May 2024 vendor performance scorecard and non-compliance charges are now finalized and posted under Scorecard on the blue ribbon. Prior to True Value processing the MSC performance debit invoice, you have until July 6, 2024 to review the proposed performance charges.

If you wish to appeal any charges, contact either your Inventory Planner or the Supplier Performance team at

After the 30 day window has closed and a MSC debit has been processed charges can no longer be appealed or reversed.  The 30-day period to appeal non-compliance charges will be enforced!

To view your performance scorecard and proposed non-compliance charges, please go to

Monthly Scorecard and select your vendor number.

The Financial Scorecard may be found under Inventory>Retail Workbench>Scorecard. The financial scorecard provides metrics to aid in the planning of True Value demand and is refreshed on the 10th  of each month. For more information about this report click here.

Sales Reports may be found under Inventory>Retail Workbench>Reports. 

Thank you for your continued support of our performance standards.

Attention Admins Minimize

We are pleased to announce:

  • Vendor and RepGroup Users are now listed in alphabetical order by first name, with Admins appearing first
  • RepGroup User vendor permissions are listed in MSC vendor number order

We hope this new format provides value when adding and maintaining contacts and viewing permissions granted by vendors. 

2024 Fall Reunion Minimize

True Value Fall Reunion:
September 9-11, 2024
Orlando, FL

Please send booth sponsorship inquiries to:

Inquiries on participating in Reunion deals can be forwarded to the individual Merchandising Department analyst.  Review the Merchandising contact list for the most up to date information.

Please visit the Virtual Resource Center for the most current information regarding vendor communications, booths and VMD information for submitting deals. 



New Netting Process Minimize

As of 6/6/22, True Value will begin sending notices via email regarding our new Netting Process. This is done to net balance across site and multiple supplier numbers (if applicable). If you receive an email from us, it will contain the following announcement:

Please see the remittance detail regarding netting invoices/credits from your different supplier numbers/sites. This was done in order to net your current balance(s). If after the netting process your account still has a net due balance, a payment will be made accordingly. For status on invoices, payments (payment date, terms, FAQs, etc.), rebates please use our vendor portal. (Vendors on Line - VOL) All invoice and rebates queries should only be managed via this process (VOL).

Cary Visitor Guidelines - February 14, 2022 Minimize

Dear Vendor Partners:  
In response to the still-evolving COVID-19 pandemic, we are instituting new guidelines for all visitors to our True Value Innovation Center. Upon all future visits please observe the following:

  1. All vendor visitors entering the True Value Innovation Center must have an appointment with a True Value employee.
    1. Upon arrival for an appointment, please call the individual with whom you are meeting. They will then meet you at the front entrance.
  2. If dropping off a sample, the appropriate CSM/VRM/AVRM, Planogrammer and Daniel Snyder must all be informed of the drop-off date and time. Drop-offs should be delivered to:

True Value Innovation Center, 203A Jandus Road, Dock 44, Cary, IL 60013

  1. We cannot open the door to the front entrance should visitors ring the buzzer unless accompanied by a True Value employee.
  2. No photography is permitted inside the True Value Innovation Center. All visitors must always be escorted while inside the facility.

Thank you for your continued partnership and adherence to these guidelines.
True Value Innovation Center


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Please use the below form link to send a Vendor inquiry request.

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