Dear Vendor Partners,

As we transition to the new TMS provider, I’m pleased to inform you that we are on track with the implementation. We have scheduled time for your training, and the link to access it will be available online through VOL or sent directly to you via email shortly. Please keep an eye out for this link.

Below are the dates for the scheduled training sessions. All sessions will cover the same material. Please ensure that you or a representative from your team/company plan on attending one of the sessions.  

• Wednesday, 9/11, 2:00 PM Central
• Thursday, 9/12, 3:00 PM Central
• Monday, 9/16, 2:00 PM Central
• Tuesday, 9/17, 11:00 AM Central

Thank you for your attention to this important matter.

Sincerely,

True Value Domestic Transportation Team

We are pleased to announce:

• Vendor and RepGroup Users are now listed in alphabetical order by first name, with Admins appearing first
• RepGroup User vendor permissions are listed in MSC vendor number order

We hope this new format provides value when adding and maintaining contacts and viewing permissions granted by vendors. 

True Value Fall Reunion:
September 9-11, 2024
Orlando, FL

Please send booth sponsorship inquiries to: truevalueevents@truevalue.com

Inquiries on participating in Reunion deals can be forwarded to the individual Merchandising Department analyst.  Review the Merchandising contact list for the most up to date information.

Please visit the Virtual Resource Center for the most current information regarding vendor communications, booths and VMD information for submitting deals. 

As of 6/6/22, True Value will begin sending notices via email regarding our new Netting Process. This is done to net balance across site and multiple supplier numbers (if applicable). If you receive an email from us, it will contain the following announcement:

Please see the remittance detail regarding netting invoices/credits from your different supplier numbers/sites. This was done in order to net your current balance(s). If after the netting process your account still has a net due balance, a payment will be made accordingly. For status on invoices, payments (payment date, terms, FAQs, etc.), rebates please use our vendor portal. (Vendors on Line - VOL) https://vendor.truevalue.com/vol/ All invoice and rebates queries should only be managed via this process (VOL).

Dear Vendor Partners:  
In response to the still-evolving COVID-19 pandemic, we are instituting new guidelines for all visitors to our True Value Innovation Center. Upon all future visits please observe the following:

1. All vendor visitors entering the True Value Innovation Center must have an appointment with a True Value employee.
   1. Upon arrival for an appointment, please call the individual with whom you are meeting. They will then meet you at the front entrance.
2. If dropping off a sample, the appropriate CSM/VRM/AVRM, Planogrammer and Daniel Snyder must all be informed of the drop-off date and time. Drop-offs should be delivered to:

True Value Innovation Center, 203A Jandus Road, Dock 44, Cary, IL 60013

3. We cannot open the door to the front entrance should visitors ring the buzzer unless accompanied by a True Value employee.
4. No photography is permitted inside the True Value Innovation Center. All visitors must always be escorted while inside the facility.

Thank you for your continued partnership and adherence to these guidelines.
True Value Innovation Center