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NEW EDI REJECTION NOTICE Minimize

A new rejection code number 94 was implemented on May 19, 2022

The Invoice date is older than 29 days

You will need to transmit with invoice date no more than 29 days before the date of the transmission.  You will also need to update the due dates, so they are not before the invoice date. If needed you can make the due date next day.

If the invoice was entered on the website, you will need to alter the invoice number to avoid a duplicate invoice error.

 

  
2023 Spring Reunion Minimize

2023 Spring Reunion Dates:

March 17-19th 2023
Chicago, IL

Please send booth sponsorship inquiries to: truevalueevents@truevalue.com

Order form inquiries can be forwarded to: merchopsreunion@truevalue.com

 


 

  
New Netting Process Minimize

As of 6/6/22, True Value will begin sending notices via email regarding our new Netting Process. This is done to net balance across site and multiple supplier numbers (if applicable). If you receive an email from us, it will contain the following announcement:

Please see the remittance detail regarding netting invoices/credits from your different supplier numbers/sites. This was done in order to net your current balance(s). If after the netting process your account still has a net due balance, a payment will be made accordingly. For status on invoices, payments (payment date, terms, FAQs, etc.), rebates please use our vendor portal. (Vendors on Line - VOL) https://vendor.truevalue.com/vol/ All invoice and rebates queries should only be managed via this process (VOL).

  
Cary Visitor Guidelines - February 14, 2022 Minimize

Dear Vendor Partners:  
In response to the still-evolving COVID-19 pandemic, we are instituting new guidelines for all visitors to our True Value Innovation Center. Upon all future visits please observe the following:

  1. All vendor visitors entering the True Value Innovation Center must have an appointment with a True Value employee.
    1. Upon arrival for an appointment, please call the individual with whom you are meeting. They will then meet you at the front entrance.
  2. If dropping off a sample, the appropriate CSM/VRM/AVRM, Planogrammer and Daniel Snyder must all be informed of the drop-off date and time. Drop-offs should be delivered to:

True Value Innovation Center, 203A Jandus Road, Dock 44, Cary, IL 60013

  1. We cannot open the door to the front entrance should visitors ring the buzzer unless accompanied by a True Value employee.
  2. No photography is permitted inside the True Value Innovation Center. All visitors must always be escorted while inside the facility.

Thank you for your continued partnership and adherence to these guidelines.
True Value Innovation Center

 

  
True Value News Minimize
News thumbnail Vendor Performance Scorecard Update

July 2022 vendor performance scorecard and non-compliance charges are now finalized and posted under Scorecard on the blue ribbon. Prior to True Value processing the MSC performance debit invoice, you have until September 6, 2022 to review the proposed performance charges.

If you wish to appeal any charges, contact either your Inventory Planner or the Supplier Performance team at  scorecard@truevalue.com.

After the 30 day window has closed and a MSC debit has been processed charges can no longer be appealed or reversed.  The 30-day period to appeal non-compliance charges will be enforced!

To view your performance scorecard and proposed non-compliance charges, please go to

Monthly Scorecard and select your vendor number.

The Financial Scorecard may be found under Inventory>Retail Workbench>Scorecard. The financial scorecard provides metrics to aid in the planning of True Value demand and is refreshed on the 10th  of each month. For more information about this report click here.

Thank you for your continued support of our performance standards.

  
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