We have learned about a scam email from @mapurshow.com being sent to True Value vendors, inviting recipients to respond for more information. If you reply, a link or download may be provided, which could trick you into opening it and inadvertently launching malicious software. We have notified Map Your Show, our Fall Market floor planning vendor, and strongly advise that you delete the email immediately.

To our valued vendor partners:

Are you ready to maximize your sales potential this summer and fall?

As we gear up for the highly anticipated Do it Best and True Value Fall Market, it’s critical that we have the most up-to-date contact and EDI information for your company. Outdated or incorrect vendor data in our system directly impacts your visibility to our retailers via the Master Vendor Directory, which means missed sales opportunities for you.

Let’s fix that—together.

Start by reviewing and updating your contacts via VendorsOnline (VOL):

• Access your current records through VOL → Retail Workbench → Vendor Contacts Report. To update contacts related to this report use the “Vendor Contact Change” link on VOL or complete the Change Contact Name form.
• Access your Vendor Remittance Rejection contacts through VOL→ Invoices & Payments → Vendor Remittance. Within Vendor Remittance application go to Rejected Invoice tab → Click Here button.

To sign up for Electronic Payment please visit our Invoices & Payments → Vendor Remittance page, Electronic Payment Enrollment section. Click here

EDI Orders

If you're not yet set up to receive EDI orders, you're missing out on streamlined transactions and faster order processing. For any EDI questions, testing, or invoice issues, please contact: EDI.ECTeam@truevalue.com. For more information regarding EDI please visit our EDI page on VOL.

For address updates:

• Remittance address changes: Contact APVendorUpdates@truevalue.com
• Other address updates: Use the “Vendor Address Update” form on VOL or complete the Vendor Address Update form

Note: Each address type must be updated individually.

Address types to confirm:

• DSP – Direct Shipping Point
• PR – Primary/Corporate Address (Required)
• PRD – Primary/Corporate Direct Ship Address (Required)
• RSP – Primary Shipping Point
• SA – Sales Agent (3rd Party Only
• Service Center (Customer Service)

Questions? We're here to help! Email Vendor.Change@truevalue.com for general inquiries.

To all our valued vendor partners—thank you for your continued support of True Value as we’ve transitioned to new company ownership, stabilized operations, and reestablished key programs designed to help you and our stores succeed.

As part of this process, we previously paused our Vendor Scorecarding and Compliance Fine program. To further support you during this period of change, we are extending that pause through September 2025 while we collaborate with Do it Best to build a unified, best-in-class vendor compliance program.

We anticipate launching this new and improved program on October 1, 2025, and we’ll be sharing more details in the coming months.

In the meantime, we ask that you continue to follow all current compliance expectations. While we are working toward a unified approach, timely, complete, and accurate shipments remain critical to supporting our stores and customers. Your ongoing commitment to these standards is essential.

If you have any questions, please don’t hesitate to contact your True Value partner. We appreciate your partnership and look forward to our continued success together.