August 2020 vendor performance scorecard and non-compliance charges are now finalized and posted under Scorecard on the blue ribbon. Prior to True Value processing the MSC performance debit invoice, you have until October 6, 2020 to review the proposed performance charges.

If you wish to appeal any charges, contact either your Inventory Planner or the Supplier Performance team at  scorecard@truevalue.com.

After the 30 day window has closed and a MSC debit has been processed charges can no longer be appealed or reversed.  The 30-day period to appeal non-compliance charges will be enforced!

To view your performance scorecard and proposed non-compliance charges, please go to

Monthly Scorecard and select your vendor number.

The Financial Scorecard may be found under Inventory>Retail Workbench>Scorecard. The financial scorecard provides metrics to aid in the planning of True Value demand and is refreshed on the 10th  of each month. For more information about this report click here.

Thank you for your continued support of our performance standards.